Praise Amuziem – My Portfolio

I’m Praise Amuziem - I specialise in end-to-end delivery of projects.

Impact-driven Business Analyst with over 6years’ experience delivering digital transformation and process improvements that turn complex business challenges into measurable results. I specialise in translating user needs into actionable requirements, enabling teams to deliver technical solutions that improve efficiency, enhance user experience, and support data-driven decision-making. My work has delivered 35 percent improvements in reporting accuracy, 30 percent reductions in operational delays, and faster service delivery across multi-disciplinary teams. I bring strong analytical thinking, clear communication, and a continuous improvement mindset. I thrive in Agile environments where collaboration, innovation, and delivering real value to users are at the heart of success.

Durham County Council

Service Improvement Analyst (August 2025 - Present)

I work across discovery, analysis, design, delivery, testing, implementation, and continuous improvement, supporting digital transformation initiatives aligned with organisational objectives. I analyse business processes using BPMN modelling to identify inefficiencies and implement streamlined workflows, reducing service turnaround time by 25 percent. I also lead requirements-gathering workshops with stakeholders across departments, translating operational challenges into structured user stories and process improvements that enhanced service delivery efficiency by 30 percent. Working collaboratively with multidisciplinary teams, including IT and operational colleagues, I facilitate stakeholder engagement sessions and communicated technical concepts clearly to non-technical audiences. I also support team capability by reviewing and improving BRDs, user stories, process maps and related documentation, while actively investing in continuous professional development through BA, Agile and change certifications, BA forums, communities of practice and internal learning groups.

Oodle Financial Ltd

Business Analyst Intern (June 2025 - August 2025)

I conducted stakeholder interviews and workshops to gather requirements for system and process transformation projects, ensuring clear alignment between business needs and technical capabilities. I supported Agile delivery teams by developing epics, user stories and acceptance criteria, contributing to effective sprint planning and successful delivery cycles. I also analysed operational data to identify process gaps and implemented automation solutions that improved operational efficiency by 20 percent. Working closely with product owners, I helped prioritise backlog items to ensure high-value deliverables were completed within project timelines, while producing clear documentation and requirements traceability matrices that improved transparency and reduced rework across teams.

Scelloo Ltd

Business Analyst (October 2023 - May 2025)

I mapped end-to-end business processes to identify inefficiencies and implemented process improvements that reduced operational delays by 30 percent. I facilitated workshops with cross-functional teams to gather user requirements and ensure process changes aligned with business objectives. I also developed performance metrics and reporting frameworks to monitor operational efficiency and track continuous improvement outcomes. In addition, I supported system upgrades by validating requirements, coordinating testing activities with stakeholders, and producing business cases and impact assessments to support informed decision-making and effective resource allocation.

KPMG Nigeria

Junior Business Analyst (September 2020 - August 2023)

I supported senior analysts in gathering business requirements and documenting workflows for operational projects, ensuring clear understanding of business needs and project objectives. I assisted in preparing process documentation and stakeholder communication materials, while conducting data analysis to identify trends and produce actionable insights for project teams. I also coordinated meetings, documented action points, maintained project documentation, and contributed to continuous improvement initiatives that enhanced operational workflow efficiency.